Master of Hospital Administration (MHA)

Programme Educational Objectives (PEOs)

The Master of Hospital Administration (MHA) program aims to prepare the graduates with the following objectives:

PEO1. Graduates shall be able to provide solutions to hospital administration issues and allied areas, involving clinical, support services, administrative, and management issues.

PEO2. Graduates shall be able to perceive the limitation and impact of various hospital management related solutions in social, cultural, legal, environmental, economical and multidisciplinary contexts.

PEO3. Graduates shall demonstrate professional and ethical responsibilities and thrive to reinforce their knowledge being a part of higher educational programmes.

Programme Outcomes (POs)

Hospital administration graduates will able to:

PO1. Education: Provide hospital administration education that equips students for a hospital administration career.

PO2. Critical Thinking: Take informed actions after identifying the assumptions that frame our thinking and actions, checking out the degree to which these assumptions are accurate and valid, and looking at our ideas and decisions (intellectual, organizational, and personal) from different perspectives.

PO3. Research: Undertake evidence-based research and application of knowledge into hospital sector so to evaluate the services of the hospitals through evidence-based practice of the profession, and to ensure delivery of quality health services and positive health outcome.

PO4. Leadership: Apply principles of leadership, management and governance for fostering collaboration, problem solving and decision making in hospital administration arena.

PO5.  The Hospital Administration Professional and Society: Apply reasoning informed by the contextual knowledge to assess societal, health, safety, legal and cultural issues and the consequent responsibilities relevant to the professional hospital administration practices.

PO6. Environment and sustainability: Understand the impact of the professional hospital administration solutions in societal and environmental contexts of hospital settings, and demonstrate the knowledge of, and need for sustainable development.

PO7. Ethics: Apply ethical principles; adhere to professional ethics, responsibilities and norms of the hospital administration practice.

PO8. Individual and team work: Function effectively as an individual, and as a member or leader in diverse teams, and in multidisciplinary settings.

PO9. Communication: Communicate effectively on complex hospital administration activities with the hospital administration community and with society at large, such as, being able to comprehend and write effective reports and design documentation, make effective presentations, and give and receive clear instructions.

PO10.  Project Management and Finance: Demonstrate knowledge and understanding of the hospital administration and management principles and apply these to one’s own work, as a member and leader in a team, to manage projects and in multidisciplinary environments.

PO11. Lifelong Learning: Recognize the need for, and have the preparation and ability to engage in independent and life-long learning in the broadest context of technological change in hospital settings.

Programme Specific Outcomes (PSOs)

PSO1. Understand fundamentals of hospital administration and  apply these competencies in hospital management in a creative,  innovative and entrepreneurial outlook.

PSO2. Apply concepts of Management Principles, Financial Aspects, Quality Standards, Statistical implications, Human Resource Management, Marketing Management and Healthcare Laws to Hospital and Health Systems Management.

PSO3. Apply the advance practical knowledge in the field of hospital administration for improving the health service provisions to the people and contribute in nation building while upholding ethical practices.

PSO4. Perform managerial leadership in healthcare industry.

Course Outcomes (COs) 

A. Concept of Health, Disease & Healthcare Services – HA6001

By the end of this course, students should able to:

1. Appreciate the definitions of health, disease and wellbeing
2. Enumerate commonly used medical terminologies
3. Appreciate healthcare service provisions in India
4. Differentiate different types of healthcare systems in India
5. Appreciate the role of hospitals in healthcare delivery system

B. Hospital as an Organization – HA6003  

At the end of the course, the students will be able to:

1. Describe the hospital as an organization, and its role in healthcare
2. Appreciate the organizational structure of hospital
3. Apply administrative principles in management of public and private hospitals
4. Appreciate the concept and apply the theories of organizational behaviour in hospital settings
5. Apply the management competencies in problem solving

C. Epidemiology, Biostatistics & Research Methods – HA6005

At the end of this course, the student will able to:

1. Define epidemiology and appreciate its importance in hospital settings
2. Measure disease burden in the hospital settings using epidemiological methods
3. Design appropriate epidemiological study in a given scenario
4. Apply basic principles and methods of epidemiology in analysing hospital data
5. Appreciate key bio statistical concepts and reasoning
6. Apply appropriate statistical methods for collection, compilation, analysis, interpretation and reporting of hospital data
7. Use statistical software for data entry, data processing and data analysis

D. Management of Clinical Services – HA6007 

At the end of course students should able to:

1. Appreciate their role in managing outpatient care services of the hospital.
2. Appreciate their role in managing inpatient care services of the hospital.
3. Appreciate their role in managing critical care services of the hospital.
4. Use the appropriate tools and techniques for problem solving of OPD of hospital
5. Use the appropriate tools and techniques for problem solving of IPD of hospital
6. Use the appropriate tools and techniques for problem solving of critical care units of hospital

E. Management of Diagnostic & Support Services – HA6009

At the end of the course, the students will able to:

1. Appreciate their role in managing laboratory and imaging services of the hospital.
2. Appreciate their role in managing support services such as pharmacy, blood-bank, housekeeping, ambulance, mortuary, CSSD etc. services of the hospital.
3. Use the appropriate tools and techniques for problem solving of laboratory and imaging services of the hospital
4. Use the appropriate tools and techniques for problem solving in various support service departments in hospital settings

F. Communication in Hospital – HA6002

At the end of the course, students will be able to:

1. Appreciate the role of information, education, and communication in healthcare and hospital settings
2. Enlist the communication steps and strategies in hospital settings
3. Apply communication skills in crisis communication in hospital settings
4. Apply communication skills in building public relations

G. Principles of Hospital Planning – HA6004

At the end of this course, students will be able to:

1. Describe the hospital planning process
2. Enumerate the general consideration for planning and designing of hospitals
3. Use the skills to plan and design the health promoting hospitals
4. Use the skills to plan and design the disable friendly hospitals 

H. Material & Supply Chain Management – HA6006

At the end of this course, students will able to:

1. Appreciate the process of material planning and inventory control
2. Critically apprise the equipment management process and their importance in hospital functioning Use managerial tools and techniques in ensuring effective and efficient supply chain of the hospital
3. Assess the material need and future demand for smooth hospital operations
4. Apply tools and techniques to ensure availability of safety stocks to prevent stock out situations

H. Human Resource Management – HA6008

At the end of this course, students should able to:

1. Enlist the functions of Human Resource Department and Personnel Development
2. Describe the recruitment process and concerned issues in hospitals
3. Apply the tools and techniques for performance appraisal of hospital staffs
4. Conduct training needs assessments and suggests appropriate trainings for the staffs
5. Appreciate the steps in designing, implementing and evaluating training programmes
6. Appreciate the rules and regulations applicable in management of hospital personnel
7. Describe the leadership theories and its applications in hospital settings
8. Enlist various labour laws as applicable to hospital settings

I. Health Economics & Financial Management – HA6010

At the end of this course, students will able to:

1. Appreciate the basic concepts in health economics and its application in healthcare service provision
2. Enumerate the concept of health insurance and application in healthcare service provision efficient hospital business plan
3. Apply tools and techniques of financial management for hospital business planning, record business transactions, preparation of financial statement and financial auditing
4. Apply tools and techniques of management accounting in hospital planning and address the economic health of the hospital
5. Enlist the importance of economic efficiency and economic evaluation

J. Hospital Infection Control & Waste Management – HA7001

At the end of this course, students will be able to:

1. Enumerate possible hazards and its sources in a hospital.
2. Apply tools and techniques to address occupational and injection safety issues in a hospital setup
3. Appreciate the significance of Biomedical Waste management and its safe disposal.
4. Enlist the best practices in the field of hospital infection prevention and control
5. Apply universal standards and precautions in hospital settings.

K. Medical Records Management & MIS – HA7003

At the end of the course, students will be to:

1. Appreciate the importance of medical record in patient care and associated medico legal aspects
2. Enlist the general components of medical record
3. Describe the paper based and electronic medical record (EMR)
4. Apply tools and techniques for systematic collection of information from a patient’s medical record for assessment and evaluation
5. Apply tools and techniques to conduct clinical audit in the hospital

L. Medico legal Issues in Hospital- HA7005

At the end of this course, students will able to:

1. Enlist the Indian laws applicable to hospital establishment and its functioning
2. Enlist the ethical issues in Hospital
3. Appreciate the medico-legal implications associated with day-to-day hospital operations
4. Apply tools and techniques to fulfill the obligations of a hospital to respect the Patients’ right

M. Marketing & Strategic Management in Hospital – HA7007 

At the end of this course, students will be able to:

1. Appreciate the concepts of marketing management
2. Enlist functional areas of marketing management and its application.
3. Appreciate the importance of marketing process for different types of products and services
4. Apply tools and techniques to identify problems and recommend solutions pertaining to marketing management.
5. Describe Business Development process and Strategic management

N. Quality Management – HA7009

At the end of this course, students will be able to:

1. Describe different quality concepts
2. Enumerate the dimensions of service quality
3. List quality Gurus, their philosophies and contributions in Quality Management
4. Apply different quality assessment tools for the assessment and evaluation of hospital services.
5. Recognize the importance of patient satisfaction
6. Apply tools and techniques to assess patient satisfaction
7. List different accrediting bodies, their standards and process of their implementation.

O. Newer Developments in Hospital Administration – HA7002

At the end of this course, students will be able to:

1. Appreciate the concept and its applications of eHealth, m-health in the efficient delivery of hospital services.
2. Design strategy to promote Medical Tourism in hospital
3. design disaster preparedness and response plan for the hospital.
4. promote electronic health record in the hospital

P. Project Work – HA7084

At the end of the project work, students will able to:

1. Design and undertake research work
2. Apply tools and techniques to conduct research projects in hospital settings
3. Identify issues and suggest appropriate solutions in hospital settings
4. Write a scientific report on researched topic

Q. Internship – HA7086

At the end of the internship work, students will able to:

1. Appreciate the importance of hands-on experience in the selected area of hospital administration
2. Apply the practical experience of internship in problem solving of hospital
3. Apply tools and techniques to write a scientific report based on internship